Skip to main content
 

Toll Free: 800-824-5102

Home
Menu
  • Home
  • My Account
    • Account Information
      • Start/Stop Electric Service
      • SmartHub Account Portal
      • Capital Credits
      • Contact Us
    • Billing Information
      • Payment Options
      • Rates & Regulations
      • Understanding your Bill
      • PrePaid Advantage Program
      • Bill Payment Assistance
    • Outage Information
      • Outage Information
      • Outage Map
  • My Cooperative
    • News and Events
      • News
      • Publications
      • Annual Meeting
      • Annual Reports
      • Co-ops Vote
    • About EIEC
      • About Us
      • Board of Directors
      • Employees
      • Service Territory
      • Employment
    • Co-op Information
      • What Makes Co-ops Different?
      • Power Supply
      • Governance
      • Touchstone Energy
  • My Community
    • Community Involvement
      • Empowering Education Grant Program
      • Co-op Connections
      • Request a Speaker
      • Sharing Success Program
      • Grassroots Advocacy
    • Youth Programs
      • Youth to Washington Program
      • School Presentations
      • IEC Scholarship Program
  • Energy Solutions
    • Save Money
      • Energy Efficiency
      • Together We Save
      • Geothermal & Air-Source Heat Pumps
      • Insulation
      • Request an Energy Evaluation
      • Savings Calculators
    • Energy Programs
      • Heat Pump Rebate Program
      • Business Development
      • Standby Generators
      • Electric Vehicles
    • Renewable Energy
      • General Information
      • Net Metering
      • Net Billing
      • Qualifying Facilities
  • Safety
    • Standby Generators
    • Call Before You Dig
    • Safety Tips
    • Storm Safety
    • Safety Quiz
    • Outdoor Lighting

Outage Information

We take great pride in providing you with safe and reliable electric service. There are times, though, when our best efforts aren’t quite enough to keep your lights on.

View our real time outage map

What should you do when the power goes out?

Use SmartHub or call 800-824-5102 to report any power outage. When you call to report an outage, please include the following information:

  1. Your name
  2. Account number
  3. Phone number of person at the account location
  4. Service address
How do the co-op decide how to restore power?

Our goal is to restore service to the greatest number of members in the shortest amount of time. Because of the interconnected nature of an electric distribution system, we must start our work at the power source and work out toward the individual services along the system. Hazardous conditions, such as downed power lines, must be attended to quickly.These are the service restoration priorities:

  1. Transmission lines: High voltage lines that move bulk electricity from a generating plant to a substation or between substations.
  2. Substations: Substations are electrical facilities that contain equipment for switching or regulating the voltage of electricity. These lower the amount of electrical voltage from transmission lines so that the electricity can be transmitted through distribution lines.
  3. Main distribution lines: The 7,200-volt lines that you see along roadways.
  4. Tap lines: Electric feeder lines with limited capacity that run from a main distribution line and serve small numbers of consumers.
What if I have Life-Support equipment?

If you depend on medical equipment for life-support, we recommend that you purchase a back-up power supply or arrange to stay with family or friends. In a major outage, we are unable to give you priority in restoring your electric service. We would, though, like to know if you have life-support equipment at your service location. Please let us know by sending us an email via our EI Help Desk, or by calling us at 800-824-5102.

How does the co-op communicate outage information?

During an outage, the best way to stay informed about our restoration efforts is check this website or our Facebook page.

Do I need to do anything special if I have a backup generator?

If you use a generator during an outage, please make sure it is used safely. For your safety, and the safety of our employees, we require the use of a transfer switch when using a generator. It should be automatic, or a double-pull, double-throw type manual switch.

Back to Top

Contact us

EI Help Desk

Email

Our Location

330 W. Ottawa
PO Box 96
Paxton, IL 60957

Toll-free: (800) 824-5102

Fax: (217) 379-2936

Map & Directions

Weather

Local Weather

Follow us

Eastern Illini Electric Cooperative is an equal opportunity employer and provider.

©2023 Eastern Illini Electric Cooperative. All Rights Reserved.

  • Home
  • My Account
    • Account Information
      • Start/Stop Electric Service
      • SmartHub Account Portal
      • Capital Credits
      • Contact Us
    • Billing Information
      • Payment Options
      • Rates & Regulations
      • Understanding your Bill
      • PrePaid Advantage Program
      • Bill Payment Assistance
    • Outage Information
      • Outage Information
      • Outage Map
  • My Cooperative
    • News and Events
      • News
      • Publications
      • Annual Meeting
      • Annual Reports
      • Co-ops Vote
    • About EIEC
      • About Us
      • Board of Directors
      • Employees
      • Service Territory
      • Employment
    • Co-op Information
      • What Makes Co-ops Different?
      • Power Supply
      • Governance
      • Touchstone Energy
  • My Community
    • Community Involvement
      • Empowering Education Grant Program
      • Co-op Connections
      • Request a Speaker
      • Sharing Success Program
      • Grassroots Advocacy
    • Youth Programs
      • Youth to Washington Program
      • School Presentations
      • IEC Scholarship Program
  • Energy Solutions
    • Save Money
      • Energy Efficiency
      • Together We Save
      • Geothermal & Air-Source Heat Pumps
      • Insulation
      • Request an Energy Evaluation
      • Savings Calculators
    • Energy Programs
      • Heat Pump Rebate Program
      • Business Development
      • Standby Generators
      • Electric Vehicles
    • Renewable Energy
      • General Information
      • Net Metering
      • Net Billing
      • Qualifying Facilities
  • Safety
    • Standby Generators
    • Call Before You Dig
    • Safety Tips
    • Storm Safety
    • Safety Quiz
    • Outdoor Lighting