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EI Help Desk

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Our Location

330 W. Ottawa
PO Box 96
Paxton, IL 60957

Toll-free: (800) 824-5102

Fax: (217) 379-2936

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Eastern Illini Electric Cooperative is an equal opportunity employer and provider.

©2025 Eastern Illini Electric Cooperative. All Rights Reserved.

  • My Account
    • Account Information
      • Start/Stop Electric Service
      • SmartHub Account Portal
      • Capital Credits
      • Contact Us
      • 2024 Rate Restructuring
    • Billing Information
      • Payment Options
      • Rates & Regulations
      • Demand Information
      • Understanding your Bill
      • PrePaid Advantage Program
      • Bill Payment Assistance
    • Outage Information
      • Outage Information
      • Outage Map
      • Right-of-Way Procedures
  • My Cooperative
    • News and Events
      • News
      • Publications
      • Annual Meeting
      • Annual Reports
      • Co-ops Vote
    • About EIEC
      • About Us
      • Board of Directors
      • Employees
      • Service Territory
      • Employment
    • Co-op Information
      • What Makes Co-ops Different?
      • Power Supply
      • Governance
      • Touchstone Energy
  • My Community
    • Community Involvement
      • Co-op Connections
      • Request a Speaker
      • Sharing Success Program
      • Grassroots Advocacy
    • Educational Programs
      • Empowering Education Grant Program
      • Youth to Washington Program
      • School Presentations
      • IEC Scholarship Program
  • Energy Solutions
    • Save Money
      • Energy Efficiency
      • Together We Save
      • Geothermal & Air-Source Heat Pumps
      • Insulation
      • Request an Energy Evaluation
    • Energy Programs
      • Heat Pump Rebate Program
      • Business Development
      • Standby Generators
      • Electric Vehicles
    • Renewable Energy
      • General Information
      • Net Metering
      • Net Billing
      • Qualifying Facilities
      • Bright Options Solar
  • Safety
    • Call Before You Dig
    • Safety Tips
    • Storm Safety
    • Safety Quiz
    • Outdoor Lighting