Monday, March 16
Here at Eastern Illini Electric Cooperative, our priority is - and will continue to be - providing reliable electricity to our member-consumers, while maintaining a safe environment for our employees, our members, and the public. We recognize this is a rapidly changing situation and an uncertain time for many of our members, especially those that are facing a financial strain due to the ongoing and necessary mitigation efforts.
Effective Tuesday, March 17, we will implement the following changes to our standard business operations:
We will suspend disconnections for nonpayment and the charging of late fees through May 1.
We will close our lobby to walk-in traffic and non-essential visitors. Members may pay their electric bill online via SmartHub, use our on-site dropbox, or pay by phone at 800-824-5102.
We've eliminated all non-essential travel for employees.
One thing that will not change is our commitment to responding to power outages and restoring electric service in a timely fashion. We encourage all members to utilize our online account portal, SmartHub, where they can view and pay their bill, report outages, and communicate with us. Members can also contact us at 800-824-5102 at any time.